Although, we are confident you will love our Kyi Kyi accessories, you can return or exchange any full price item for a complete refund within ten (10) days of receiving the item, provided that the item is in its original condition with tags still attached.

Unfortunately, sale items & promotional items are final sale and we cannot issue you a refund or exchange. 

Refund will be issued when items have been returned to Kyi Kyi, and confirmed in acceptable condition. Just send us an email with your request, subject line titled "Return/Exchange - Order #xxxx." Within 48 hours, you will receive an email from us with a return authorization. If you do not contact us beforehand, we may not be able to locate your parcel and issue you a refund.

Shipping costs and/or duties & taxes must be paid for by the customer for all return or exchange items. We are not responsible for lost or stolen return/exchange packages. Please use a mail carrier with package insurance and tracking.

There are no refunds or exchanges on sale items or promotional pre-holiday items with discount codes. This includes Black Friday and Cyber Monday Sales.


To determine your hat size, measure the CBJ. A crown brim junction (CBJ) is the measurement of the circumference of your head.  Wrap a tape measure over the central forehead area and around your head to mimic the natural position of a hat, just above the brow line and ears. Check the size chart given below to find the closest match. For in-between measurements use the next size up. 


Size Chart







21 12

22 14


23 34

24 12

Metric (cm)

54 - 55

55 - 57

57 - 59

59 - 61

61 - 63

US Size

634 - 678

678 - 718

718 - 738

738 - 758

758 - 778 


Tip for gift buying: The average female head size is Medium. 



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