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Returns

RETURN POLICY

Although, we are confident you will love our Kyi Kyi accessories, you can return any full price item for a complete refund within 15 days of the order date, provided that the item is in its original condition with tags still attached. It is your responsibility to get the products to us on time. Items that are received by us after 30 days of order date, you will not be granted a return nor a store credit.

Black Friday and Cyber Monday promotions, are considered FINAL SALE. No returns or exchanges will be accepted.

We currently do not offer exchanges as our products are in high demand. We cannot guarantee a product will still be available at the time of the exchange. We suggest you to create a new order, and return to us the product you want to return. 

 

MAKE A RETURN

RETURNS ARE EASY -> CLICK THIS LINK

You will receive a USPS prepaid return label. Return cost is deducted from your refund. (Estimated at $5-$10 depending on item weight)

For Canadian returns, please email us at customer@kyikyi.ca for our Canadian Return Instructions.

 

REFUNDS

*Due to COVID-19, all returns are quarantined for 2 weeks upon arrival. As a result, refunds may take longer to process at this time.

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