Returns

RETURN POLICY

Although, we are confident you will love our Kyi Kyi accessories, you can return any full price item for a complete refund within 15 days of the order date, provided that the item is in its original condition with tags still attached. Return packages must be dropped off to the post office within 21 days of the return label creation date. It is your responsibility to get the products to us on time. After 21 days, the return label will be void and you will not be granted a return nor a store credit.

Black Friday and Cyber Monday promotions, are considered FINAL SALE. No returns or exchanges will be accepted.

We currently do not offer exchanges as our products are in high demand. We cannot guarantee a product will still be available at the time of the exchange. We suggest you to create a new order, and return to us the product you want to return. 

 

MAKE A RETURN

RETURNS ARE EASY -> CLICK THIS LINK

You will receive a USPS prepaid return label. Return cost is deducted from your refund as seen below:

  • Return cost of 1 item: $6.95USD ($9.95CAD)
  • Return cost of 2 items: $10.95USD ($14.95CAD)
  • Return cost for every additional item: extra $4USD ($5CAD)

Return packages must be dropped off to the post office within 21 days of the return label creation date. After 21 days, the return label will be void.

For Canadian returns, please email us at info@kyikyi.com for our Canadian Return Instructions.

We do not provide return labels for countries outside of North America. 

 

REFUNDS

Returns are processed in 10-14 business days and refunds are expected 5-7 business days after processing.