Shipping & Returns

SHIPPING POLICY

US & CANADA

ENJOY FREE SHIPPING TO THE US AND CANADA. NEVER PAY DUTY. 

Orders shipped via Standard Shipping typically take 7 business days to arrive. You will receive a confirmation email notifying you that your order has left our shelves and is on its way to you. Any orders placed after 1pm EST will be processed the next business day.

For orders shipped to Canada, we use Canada Post. For orders shipped to USA, we use USPS or FedEx Express.

Please note that if a shipment is unable to be delivered due to an incorrect or incomplete address, any additional shipping fees will be the responsibility of the customer.

HOLIDAY SHIPPING SCHEDULE

 Standard Shipping 7-10 days
Expedited Shipping 5-7 days
Express Shipping 2-3 days 

 

INTERNATIONAL

ENJOY FREE SHIPPING TO INTERNATIONAL COUNTRIES WHEN YOU SPEND OVER $99. ORDERS UNDER $99 HAVE A $20 SHIPPING RATE PER ORDER.

It can take from 1-3 days for orders to be processed. Orders shipped via Standard Shipping typically take 1 week to arrive. You will receive a confirmation email notifying you that your order has left our shelves and is on its way to you.

For orders shipped to international countries, we use USPS or Fedex.

International Standard Shipping via USPS Duties and taxes assessed by customs are the responsibility of the customer. 

Please note that if a shipment is unable to be delivered due to an incorrect or incomplete address, any additional shipping fees will be the responsibility of the customer.

 Standard Shipping 1-2 weeks 

 

RETURN POLICY

Although, we are confident you will love our Kyi Kyi accessories, you can return any full price item for a complete refund within 15 days of the order date, provided that the item is in its original condition with tags still attached. Return packages must be dropped off to the post office within 21 days of the return label creation date. It is your responsibility to get the products to us on time. After 21 days, the return label will be void and you will not be granted a return nor a store credit.

Black Friday and Cyber Monday promotions, are considered FINAL SALE. No returns or exchanges will be accepted. Items that are marked as SALE  on the product page are also final sale.

Price adjustments will not be made for final sale items or previously discounted items, or any items that part of Black Friday, or any sales event.

We currently do not offer exchanges as our products are in high demand. We cannot guarantee a product will still be available at the time of the exchange. We suggest you to create a new order, and return to us the product you want to return. 

 

MAKE A RETURN

RETURNS ARE EASY -> CLICK THIS LINK

You will receive a USPS prepaid return label. Return cost is deducted from your refund as seen below:

  • Return cost of 1 item: $6.95USD ($9.95CAD)
  • Return cost of 2 items: $10.95USD ($14.95CAD)
  • Return cost for every additional item: extra $4USD ($5CAD)

Return packages must be dropped off to the post office within 21 days of the return label creation date. After 21 days, the return label will be void.

For Canadian returns, please email us at info@kyikyi.com for our Canadian Return Instructions.

We do not provide return labels for countries outside of North America. 

REFUNDS

Returns are processed in 10-14 business days and refunds are expected 5-7 business days after processing.