FREE SHIPPING TO US & CANADA. FREE WORLDWIDE >$99

Shipping & Returns

SHIPPING POLICY

US & CANADA

ENJOY FREE SHIPPING TO THE US AND CANADA ON ORDERS OVER $59. NEVER PAY DUTY. 

Orders shipped via Standard Shipping typically take 7-10 business days to arrive. You will receive a confirmation email notifying you that your order has left our shelves and is on its way to you. Any orders placed after 1pm EST will be processed the next business day.

For orders shipped to Canada, we use Canada Post. For orders shipped to USA, we use USPS or FedEx.

Please note that if a shipment is unable to be delivered due to an incorrect or incomplete address, any additional shipping fees will be the responsibility of the customer.

HOLIDAY 2020 SHIPPING SCHEDULE

 Standard Shipping 10-14 days
Expedited Shipping 5-7 days
Express Shipping 2-4 days 

 

INTERNATIONAL

ENJOY FREE SHIPPING TO INTERNATIONAL COUNTRIES WHEN YOU SPEND OVER $99. ORDERS UNDER $99 HAVE A $20 SHIPPING RATE PER ORDER.

It can take from 1-3 days for orders to be processed. Orders shipped via Standard Shipping typically take 1 week to arrive. You will receive a confirmation email notifying you that your order has left our shelves and is on its way to you.

For orders shipped to international countries, we use USPS or Fedex.

International Standard Shipping via USPS Duties and taxes assessed by customs are the responsibility of the customer. 

Please note that if a shipment is unable to be delivered due to an incorrect or incomplete address, any additional shipping fees will be the responsibility of the customer.

 Standard Shipping 1-2 weeks 

 

RETURN POLICY

Although, we are confident you will love our Kyi Kyi accessories, you can return any full price item for a complete refund within 15 days of the order date, provided that the item is in its original condition with tags still attached. It is your responsibility to get the products to us on time. Items that are sent back to us after 30 days will not be granted a return, nor an exchange.

Black Friday and Cyber Monday promotions, are considered FINAL SALE. No returns or exchanges will be accepted. Items that are marked as SALE  on the product page are also final sale. Items that are marked as SALE  on the product page are also final sale.

We currently do not offer exchanges as our products are in high demand. We cannot guarantee a product will still be available at the time of the exchange. We suggest you to create a new order, and return to us the product you want to return. 

 

MAKE A RETURN

RETURNS ARE EASY -> CLICK THIS LINK

You will receive a USPS prepaid return label. Return cost is deducted from your refund. (Estimated at $5-$10 depending on item weight)

For Canadian returns, please email us at info@kyikyi.com for our Canadian Return Instructions.

 

REFUNDS

Please allow up to 5-10* business days for refunds to be issued after receipt.

*Due to COVID-19, all returns are quarantined for 2 weeks upon arrival. As a result, refunds may take longer to process at this time.

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