Shipping policy

Shipping — US & Canada

Enjoy free shipping to the US and Canada. You will never pay duty.

Processing Times

Orders are typically processed within 1–4 business days. Many of our products are made to order, and production begins shortly after your order is placed.

Order Changes & Cancellations

Because each item is crafted specifically for you, orders cannot be cancelled, modified, or edited once placed. We kindly ask customers to review all order details carefully before completing checkout.

Delivery Times (Standard Shipping)

5–10 business days
For faster delivery, we recommend selecting an expedited or express shipping option.

Carriers

Canada: Intelcom, Canada Post, UPS
USA: USPS, UPS, FedEx Express

Important Shipping Notes

  • If a shipment cannot be delivered due to an incorrect or incomplete address, additional shipping fees will be the customer’s responsibility.

  • We cannot reroute packages once they have shipped.

  • If a parcel is returned to us due to address issues or refusal, return shipping and restocking fees may apply.

  • Refused packages are subject to a 20% restocking fee, and refunds will only be issued once the item is received at our returns facility.

International Shipping

Free shipping on international orders over $99.

Delivery Times

Standard international shipping typically takes 1–2 weeks, depending on destination.

Import Fees

Any customs duties, VAT, or import fees are the responsibility of the customer.